Settlement & communication

Sera

The agent that drafts settlements, communications, decisions and customer-facing outcomes — in your voice and within your authorities.

Sera

Green AI agent finalizing insurance claim settlements and communicating with policyholders

Clear outcomes, written in your voice.

What Sera does

Sera turns decisions and reasoning into customer-ready outputs. She drafts settlements, messages and outcome packs in the right tone, format and channel, while staying inside your authorities.

Specs
Outputs Settlement decisions, outcome letters, customer messages, structured packs
Tone Trained per customer to match brand voice and regulatory requirements
Channel formatting Web, app, email, letter, SMS

Where Sera gets used

Where Sera gets used
Inga
Inga Uses Sera for customer communications
Clara
Clara Uses Sera for settlements and outcome letters
Bespoke orchestration Used anywhere a structured outcome needs to leave the system
Sera
Sera Settlement & Communication
Sera returns
Settlement drafting Composes settlement decisions, calculations and rationale based on policy, evidence and authority.
Customer communication Drafts customer-facing messages, decisions and outcomes in your tone of voice and brand standards.
Outcome packaging Produces audit-ready outcome packs combining decision, reasoning, evidence and communication.
Multi-channel delivery Web, app, email, letter and SMS — formatted appropriately per channel.