What Inga is
Inga is a productised orchestration agent for customer service operations. She runs real-time conversational service across web, app and chat — handling end-to-end requests where she has the policy, authority and confidence to do so, and escalating with full context where she doesn't.
Inga supported one touch customer journeys, delivering significant cost savings and a scalable operational model.
What Inga does
Inga identifies the customer, policy, intent and next action across service channels, then handles authorised requests end to end or escalates with full context.
Core capabilities:
Service triage.
Identifies the customer, the policy, the intent, and the right next action — across every channel in seconds.
Mid-term adjustments.
Executes policy changes end-to-end: cover, address, payment, named drivers. Models downstream effects, applies authority rules, confirms with the customer.
Claims registration.
Takes the customer's claim conversationally, registers it, hands off to Clara.
Conversational reasoning.
Handles multi-turn nuance — clarifying questions, conditional cases, exception flows — at platinum service tier.
Vulnerability detection.
Flags customers who need human handling regardless of complexity.