The workforce is split into two tiers.
Orchestration agents — the department-in-a-box
Productised orchestration agents run entire business functions end-to-end. They assemble the right team of capability agents per case and deliver the business outcome.
Cora — Risk Governance & Compliance Performs first- and second-line review across critical risk processes. Live portfolio insight. The compliance team's force multiplier.
Inga — Customer Service Runs real-time service operations across triage, mid-term adjustments and claims registration. Reasoning that scales from one-line requests to nuanced conversations.
Clara — Claims Risk Management Manages risk assessment and decision-making across the insurance claims process — FNOL to settlement, escalating only when expert judgement earns its cost.
Capability agents — the specialists
Dalia — data capture and validation Petra — policy and contract interpretation Fiona — counter fraud and security Nora — unstructured data understanding Sera — settlement and customer communication Anders — risk assessment and decisioning
Why this works
~75% of every orchestration agent is the pre-built capability core. Only the orchestration logic is configured per use case — which is why we ship in weeks, not quarters.
