Digital Workforce’s Agent Workforce Solution Gains Momentum on Microsoft Foundry and Microsoft Azure

Press release November 25, 08:30 AM EET

Helsinki, Finland – Digital Workforce Services Plc continues to drive innovation in insurance claims processing with its Agent Workforce solution, now delivering measurable results for insurers and third-party administrators. Built on top of Microsoft Azure, the solution uses advanced agent capabilities and orchestration technologies from Microsoft Foundry, supported by open-source frameworks.

Since its launch, Agent Workforce has helped insurers reimagine their entire claims journey, from first notification of loss (FNOL) to final settlement, by deploying specialist AI agents for tasks such as data capture, coverage eligibility, fraud detection, adjudication, and settlement. The solution’s modular architecture enables rapid onboarding and integration with existing claims systems, accelerating transformation and improving customer outcomes.

Key Highlights:

• Proven Impact: Early adopters report significant reductions in manual processing time and improved accuracy in claims handling.
• Scalable Architecture: Powered by Azure, Agent Workforce offers enterprise-grade reliability, security, and scalability.
• Advanced Orchestration: Microsoft Foundry coordinates Agent reasoning workflows and orchestration.
• Industry Recognition: The solution is recognised for its ability to generalise across multiple insurance lines and adapt to evolving business needs.

“In traditional insurance operations, achieving more outcomes has always meant hiring more people. With Agent Workforce, powered by Microsoft Foundry and Microsoft Azure, we’re changing that equation. Our AI-native agents allow claims leaders to scale and improve their operations without increasing headcount. This means insurers can process more claims, deliver faster results, and realise unprecedented ROI, all while freeing skilled professionals to focus on the most complex and empathic work. Thanks to the flexibility and reliability of Microsoft technology, the Agent Workforce solution truly decouples human labour from outcomes, unlocking new levels of efficiency and growth,” said Karli Kalpala, Head of Strategy at Digital Workforce.

 “Microsoft Foundry helps Agent Workforce deliver solutions that enable customers to focus on innovation and efficiency, while benefiting from the flexibility and enterprise-grade reliability that Microsoft Azure provides,” said Tarja Jernström, Commercial Partner Lead at Microsoft Finland. “The Agent Workforce solution addresses a variety of automation challenges and allows customers to take advantage of Azure’s advanced and future proof AI capabilities.”

For more information
Karli Kalpala, Head of Strategy and AI Agent Business, Digital Workforce Services Plc, karli.kalpala@digitalworkforce.com

About Digital Workforce Services Plc

Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe. Our vision: Transforming Work – Beyond Productivity.
https://digitalworkforce.com | https://agent-workforce.com