Customer Service
Scale customer service without scaling headcount.
A productised AI workforce for Heads of Customer Experience and COOs. Inga runs real-time service triage, mid-term adjustments and claims registration — with reasoning that scales from a one-line request to a nuanced multi-turn conversation.
The customer service economics aren't working
Volume per customer is rising. Channels keep proliferating. Customers expect human-quality response times across all of them.
Business value:
Agent supported one touch customer journeys with Inga, with significant cost savings and platinum level customer experience for every member.
Core capabilities:
Service triage.
Identify the customer, the policy, the intent, and the right next action. Route or resolve.
Mid-term adjustments.
Execute policy changes — cover changes, address updates, payment changes, named-driver additions — with full policy interpretation and downstream-effect modelling.
Claims registration.
Take a customer's claim conversationally, register it, and hand off to Clara for handling.
Conversational reasoning.
Handle multi-turn nuance — clarifying questions, conditional cases, follow-ups — at platinum-tier service quality.
Live channel coverage.
Web chat, mobile app chat, embedded widgets, and (where regulated and ready) voice.
How the business case looks
CX leaders justify Inga on three lines:
Cost-to-serve.
Inga handles the routine and the moderate at a fraction of human cost-per-contact.
Service quality.
Consistent quality across every channel, every shift, every customer — no Monday-morning effect, no Friday-evening fatigue.
FTE redeployment.
Move people off routine handling into the complex, vulnerable, or high-value conversations where human empathy and judgement matter.
Platinum-level customer experience at scale. Cost benefits harvested through natural attrition.