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Kieran Watts leverages 30 years of experience in the global health insurance sector, leading initiatives with insurers, TPAs and MGAs to enhance their service models and adopt claims management best practice. He supports business transformation through the adoption of AI agentic solutions.

Karli is helping insurers hire their first AI Claims Agents. Through Agent Workforce, he enables carriers to deploy specialist AI agents that reduce cycle time, leakage and fraud exposure, transforming claims handling in months, not years. As Head of Strategy at Digital Workforce, Karli partners with Europe’s largest insurers to adopt AI strategies that deliver measurable business impact while safeguarding compliance and decision integrity.

Jonatan tech-enables Governance, Risk, and Compliance (GRC) functions, making processes more efficient while freeing up space for human creativity and critical thinking. Through Agent Workforce, he helps organisations harness AI agentic solutions to optimise complex operations, enhance customer satisfaction, and reduce operational risk. Combining design thinking, agile methodologies, and strong business acumen, Jonatan leads expert teams through a mission-led operating model, steering with clear goals and a compelling vision while empowering people to deliver user-centric, measurable transformation.