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Kieran Watts, Industry Lead, Claims Innovation
Kieran Watts leverages 30 years of experience in the global health insurance sector, leading initiatives with insurers, TPA’s and MGA’s to enhance their service models and adopt claims management best practice. He supports business transformation through the adoption of AI agentic solutions.
Karli Kalpala, Head of Strategy and Agentic AI Business
Karli is helping insurers hire their first AI Claims Agents. Through Agent Workforce, he enables carriers to deploy specialist AI agents that reduce cycle time, leakage, and fraud exposure—transforming claims handling in months, not years. As Head of Strategy at Digital Workforce, a Nasdaq-listed automation powerhouse, Karli partners with Europe’s largest insurers to adopt AI strategies that deliver measurable business impact while safeguarding compliance and decision integrity.
