About us

Agent Workforce: AI Claims Agents for Insurance

What is Agent Workforce?

At Agent Workforce, we enable insurers to transform claims performance by intelligently decoupling human labor from outcomes.

Agent Workforce AI Claims Agents integrate seamlessly into existing operations to execute specific, high-value tasks - FNOL triage, coverage validation, and fraud detection - with measurable business impact.

Built for production from day one, our agents deliver enterprise-grade outcomes in months, not years, driving tangible improvements across:

  • Cycle time — accelerate claims resolution and improve operational efficiency​
  • Leakage and fraud exposure — enhance accuracy, compliance, and control​
  • Decision consistency — ensure fairness and reliability across every interaction​
  • Customer experience — deliver faster, more transparent service journeys​

As part of Digital Workforce Services Plc (Nasdaq First North: DWF), Agent Workforce brings deep expertise in AI- and automation-led transformation, trusted by hundreds of global enterprises to modernize mission-critical operations and unlock scalable value.

Agent Workforce is powered and operated by Digital Workforce.

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Autonomous

24/7 AI colleagues, no breaks.

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Outcome-Driven

pay only for results delivered.

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Collaborative

Agents talk to each other & your stack via secure APIs

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Scalable

handle surge volumes without extra staff.